Frequently Asked Questions

View all of our frequently asked questions and get the answers you need quicker!

Questions

Click on a question to see the answer.

Shopping

After placing your order you will receive an email confirmation. If you do not receive within 1 hour please email us via our contact us page contact or call our customer service team on 01924 481728.

All our samples are sent first class with Royal Mail. On rare occasions some may get lost in the post so if you have not received them with 3 working days of ordering please contact customer services on 01924 481728 where they will ensure you receive the ones you require as soon as possible.

Firstly, take them from the box and measure the blinds, remembering we make an allowance for recess blinds. If they are the wrong size please contact us via our contact us page or call our customer service team on 01924 481728 so we can investigate this further.

The Roman Blinds Direct website uses data encryption (256 Bit) to send any personal information between you and our servers, When you start the registration process or enter any section of this website that requires your to enter anything personal you will notice the address bar displays 'https'(SSL) and a padlock will appear on the bottom bar of the browser.

We do not store your credit card details on our website. We will ask you to enter your credit card details once you have registered and we need to take payment for your order. We only use these details to authorise the payment with our payment providers. Once again these credit card details are encrypted using SSL so you can be confident that your information is secure at all times.

Yes! You can order free samples straight from our website. Just click on 'Free sample' when viewing a particular product. You can order up to 8 free samples at a time which you should receive within 2-3 working days.

Unfortunately we do not currently offer a brochure or catalogue, but all our products and prices are available on our easy-to-use website.

We are solely an ecommerce-based business and do not have any traditional branches/shops.

Measuring & Fitting

Please see our measuring and fitting guides located at the top of our website. If you require any further assistance contact customer services on 01924 481728 or email us at info@roman-blinds-direct.co.uk.

Unfortunately as blinds are made to measure they are not refundable. However on the rare occasion a customer measures incorrectly please contact customer services if you wish to re-order to discuss what went wrong, how we can ensure your new order is correct and give help and advice. If you've not already purchased please consider our Surefit Guarantee. This provides protection for wrong measurements. Your wrongly measured product will be replaced like for like, with the exception of sizing issues. If the new measurements are larger, you will be charged the difference. You'll also have to pay additional delivery charges. For further details and terms and conditions, please visit here.

No, we do not offer a fitting service. However fitting is not a difficult task and is explained fully in our measuring and fitting guides located at the top of the website.

Delivery

If you have not received your order within the stated delivery period, please contact us.

UK Mainland delivery is £7.95 for orders under £169.00 and free for orders over £169.00. Overseas deliveries, including Isle of Wight, are calculated according to weight and destination. You can find more information on the delivery page.

Overseas carriage charges are calculated according to weight and destination. They are displayed at the payment stage or see our delivery information</a>.

Yes we do deliver to the Channel Islands. VAT is not applicable for such orders. Delivery charges apply.

We will make every effort to despatch your order for delivery within the estimated time given on the products details page. We cannot give you a specific delivery day or time. Delivery usually takes 1-2 days from the date of despatch. If you have not received your item within 7 days of the estimated despatch date, please contact us so we can investigate further. Please see our contact page for further details.

Yes! We are happy to arrange for deliveries to be made to a work address or neighbour's address but please be aware that most items we despatch will require a signature upon delivery. Please ensure that you have indicated a different delivery address when you place your order.

Other

Obtaining a quote is easy. Simply select the product and colour you would like a price for then put in your sizes in the given boxes and the price will be shown for the blind and size, including any applicable discounts.

On the rare occasions we are made aware that an item is out of stock we will email you to advise, along with an estimated delivery date for when stock is again available. You can then decide to wait, select an alternative product or take a refund.

Our dedicated customer service team will be happy to help you with any query that you may have. You can get in touch with us by email, phone, or send us a letter. Just visit our contact page for more information.

When taking delivery of your items please check the packages carefully before signing for them. If the contents cannot be checked please write 'Unchecked' on the courier's document. it is important that the items are checked carefully and that any damages are reported to us within 3 days of receipt, otherwise a claim cannot be made. Please see our returns policy.

Please note that all Losses, Shortages and Damages need to be reported to us within 3 working days. This is due to investigations into the orders with our production team and our couriers. Roman Blinds Direct require all parcels to be signed for unless prior arrangements have been made or stated elsewhere on this site.

Place of registration: UK, Registration number: 04966706, VAT Registration Number 817 3168 28, Registered office: Unit 2 Jubilee Way, Grange Moor, Wakefield,West Yorkshire, WF4 4TD