If the new measurements are larger than the original measurements, you will be charged the difference in the price of the two items.
If the new measurements are smaller than the original measurements, the difference in the price will not be refunded to yourself.
If the new measurements are smaller than the original measurements, where possible the original item will be modified and re-despatched to yourself. You will not always be entitled to a brand new product.
The Surefit guarantee only applies to sizing. Replacements can only be manufactured from the same product and colour as the original order.
Should you wish to activate the Surefit guarantee, you must notify us of the correct measurements within 10 working days of receipt of your original purchase.
Delivery of your replacement items should be within 10 working days of you activating your Surefit guarantee. Should delivery take longer than 10 working days, we will notify you.
Your original order will need to be returned prior to delivery of your new order. Should this be damaged in any way, we reserve the right to cancel your Surefit guarantee and stop production of your replacement items. Should you have paid for the Surefit guarantee, no monies will be refunded.
All returns of incorrect items should be in original packaging, securely packed and have no damage.
The Surefit guarantee only applies to customers living in mainland UK.
We are only able to offer one remake per item / four per household. This service only be used once, any subsequent orders will not be covered under the Surefit Guarantee.